Frequently Asked Questions

Everything You Need to Know About Our Gift Wrapping Services

Common Questions

How does your service work?

Our gift wrapping service is simple and convenient. You can either:

  1. Drop off your items at our Melrose Park location during business hours
  2. Ship your gifts to our address with your wrapping preferences
  3. Book our on-site service for corporate or event gift wrapping

Once we receive your items, we'll wrap them according to your chosen package or custom specifications. We'll then contact you when they're ready for pickup or arrange delivery if requested.

What size gifts can you wrap?

We can accommodate gifts of most sizes, from small jewelry boxes to larger items like appliances. Our standard packages are designed for gifts up to 40cm x 40cm x 20cm, but we're happy to provide custom quotes for oversized or uniquely shaped items.

For very large items (like bicycles or furniture), we offer decorative solutions like oversized bows, fabric wraps, or custom presentation options. Contact us with the dimensions of your gift, and we'll recommend the best approach.

How far in advance should I book your services?

For individual gifts, we typically require 2-3 business days, depending on our current volume and the complexity of your request. For simple wrapping with standard materials, same-day service may be available if booked before noon.

For bulk orders, corporate gifts, or during peak holiday seasons (especially November-December), we recommend booking at least 2-3 weeks in advance to ensure availability. Custom projects with specialty materials may require additional lead time.

Do you offer gift wrapping for fragile or awkwardly shaped items?

Yes! We specialize in wrapping challenging items. For fragile items, we use additional protective packaging to ensure they arrive safely while still looking beautiful. For awkwardly shaped items, we have several approaches:

  • Custom-sized boxes with decorative wrapping
  • Fabric wrapping techniques for irregular shapes
  • Decorative bags with custom embellishments
  • Creative solutions like "reveal" presentations

Just let us know what you're looking to wrap, and we'll recommend the best solution for your specific item.

Can I provide my own wrapping paper or materials?

Absolutely! If you have special wrapping paper, ribbons, or decorations you'd like us to use, we're happy to work with your materials. There's a small discount on our wrapping fees when you provide your own materials.

If you're providing your own materials, we recommend including about 20% more than you think is needed, especially for paper, to account for sizing and potential mistakes. We'll return any unused materials with your wrapped gifts.

Do you offer eco-friendly or sustainable gift wrapping options?

Yes, sustainability is important to us! We offer several eco-friendly options:

  • Recycled and recyclable wrapping papers
  • Biodegradable and compostable materials
  • Reusable fabric wrapping (Furoshiki style)
  • Sustainable ribbons and decorations made from natural materials
  • Reusable gift boxes and containers

Our eco-friendly options don't compromise on beauty or presentation quality. Just specify that you'd prefer sustainable materials when placing your order.

What are your payment options?

We accept various payment methods for your convenience:

  • Credit and debit cards (Visa, Mastercard, American Express)
  • PayPal
  • Direct bank transfer (for corporate or bulk orders)
  • Cash (in-store only)

For individual services, payment is required at the time of order. For corporate accounts and bulk orders, we offer invoicing with net-15 or net-30 terms for approved clients.

Do you offer delivery services?

Yes, we offer several delivery options:

  • Local delivery within Adelaide metro area (flat fee based on distance)
  • Australia-wide shipping via Australia Post or courier services
  • International shipping for select destinations
  • Direct shipping to gift recipients (with optional gift message)

Delivery fees are calculated based on distance, package size, and speed of delivery. For corporate bulk orders, special rates apply. We can provide a delivery quote when you place your order.

Can you include a gift message or card?

Absolutely! We offer several options for personalizing your gifts:

  • Complimentary small gift tags with a brief message (up to 20 words)
  • Custom-designed greeting cards with your message handwritten by our calligrapher
  • Your own provided cards or notes included with the gift
  • Gift certificate or voucher presentation for experience gifts

For a truly personal touch, our in-house calligrapher can create beautiful handwritten messages on cards or custom tags for an additional fee.

Do you offer corporate or bulk gift wrapping services?

Yes, corporate and bulk gift wrapping is one of our specialties! We provide comprehensive services for businesses including:

  • Custom branded wrapping with your company logo or colors
  • Volume discounts for orders of 10+ items
  • On-site wrapping services for corporate events
  • Warehousing and distribution services for large campaigns
  • Corporate gift sourcing and procurement

Contact us for a custom quote based on your specific requirements, timeline, and budget. We've worked with businesses of all sizes, from small local companies to large multinational corporations.

Still Have Questions?

If you couldn't find the answer to your question, please don't hesitate to contact us directly. Our team is happy to help with any inquiries about our gift wrapping services.

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